Privacy Policy - UK Compliance Support

Last updated: 19 September 2025

1. Introduction

Welcome to ukcompliancesupport.com (the “Website”). We take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Website or purchase enhanced business listings.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

By using this Website, you agree to the terms of this Privacy Policy.

2. Who We Are

Website owner and operator: ukcompliancesupport.com
Contact email: info@ukcompliancesupport.com
Data controller: The Website owner is the data controller for personal data processed through this site.

3. Information We Collect

We may collect and process the following types of information:

a) Information you provide directly

Contact details (name, email address, telephone number, postal address).
Business information (company/sole trader name, service description, location, website, logo).
Payment details (processed securely by third-party payment providers – we do not store card details).
Communications with us (emails, messages, support requests).

b) Information collected automatically

Contact details (name, email address, telephone number, postal address).
Business information (company/sole trader name, service description, location, website, logo).
Technical data (IP address, browser type, operating system).
Usage data (pages visited, time spent, navigation paths).
Cookies and similar technologies (see Section 8).

4. How We Use Your Information

We use your information to:

Create and manage business directory listings.
Process payments for enhanced listings.
Respond to your queries and provide customer support.
Send you transactional emails (e.g. invoices, renewal reminders).
Improve the Website and monitor usage trends.
Prevent spam, fraud, and abuse.
Comply with legal and regulatory obligations.

We will not use your information for unsolicited marketing without your consent.

5. Legal Basis for Processing

We process personal data under the following lawful bases:

Contract: To provide directory listings and process payments.
Legitimate interests: To maintain the Website, respond to enquiries, and ensure security.
Legal obligation: To comply with tax, accounting, and regulatory requirements.
Consent: Where required for cookies, analytics, or optional communications.

6. Sharing Your Information

We do not sell your personal data. We may share it with:

Service providers (e.g. hosting providers, payment processors, plugin providers such as spam filters and analytics tools).
Regulators or law enforcement if legally required.
Successors if we sell or transfer the Website.

Where third-party providers process data outside the UK, we ensure appropriate safeguards (such as UK GDPR adequacy regulations or standard contractual clauses).

7. Data Retention

We retain personal data only as long as necessary:

Business listings: While active and for up to 6 years after expiry for record-keeping.
Financial records: For 6 years to comply with UK tax law.
Enquiries: For up to 2 years after resolution.
Cookies: See Section 8.

8. Cookies and Analytics

This Website uses cookies to improve your experience and analyse traffic.

Essential cookies: Required for site functionality (e.g. logging in, payments).
Analytics cookies: We use Google Analytics to understand site usage. Google may process data outside the UK – see Google’s Privacy Policy.
Spam prevention: We use plugins (e.g. Akismet, reCAPTCHA) that may check your information against known spam databases.

You can manage cookies via your browser settings or through the cookie banner provided on our site.