The Financial Conduct Authority’s (FCA) Consumer Duty sets a higher bar for the way financial services firms design, distribute, and monitor their offerings. Among its four outcomes, the Products and Services Outcome is fundamental. If products and services are not designed and distributed properly, the other outcomes—price and value, consumer understanding, and consumer support—cannot succeed. … Read more
Introduction The Financial Conduct Authority’s (FCA) Consumer Duty represents one of the most significant regulatory shifts in recent years. It raises expectations for how firms design, distribute, and service financial products. Central to the Duty are its four outcomes, each of which sets clear standards for the relationship between firms and their customers. Among these, … Read more
The Financial Conduct Authority’s (FCA) new Consumer Duty represents one of the most significant regulatory shifts in UK retail financial services in recent years. It is designed to raise standards of consumer protection and drive cultural change across the sector. For compliance professionals, understanding and embedding the Duty is now central to regulatory strategy. This … Read more
